Shipping & delivery

Shipping

Check product availability on product detail (stock, 10 days etc.) and then add delivery time from table below -  delivery time shall be counted from the day you recieve e-mail about dispatching.

With each package, you will receive a tracking number.

Country Price € Days Country Price € Days
Austria 10 2 Lithuania 13 2 - 3
Belgium 12,5 2 – 3 Netherlands 13 2 - 3
Bulgaria 15 3 Norway (new!) 45 3 - 5
Denmark 13 2 – 3 Poland 2,2 2
Estonia 13 2 – 3 Portugal 20 3 - 5
Finland 24 4 – 5 Romania 15 2 - 3
France 15,5 3 Slovenia 13,5 2
Germany 9 2 Spain 15,5 3 - 5
Greece 24 3 – 4 Sweden 20 3
Hungary 9 2 Switzerland (new!) 33 3 - 5
Ireland 15 3 – 4 United Kingdom 15 3
Italy 15,5 3 USA & Canada (new!) 60 ($83) 7
Latvia 13 2 - 3 Other country 60 7

Important: We do not ship to islands (like Crete, Canary Islands, etc.)


Payment

  • + 2 € - Bank Transfer (€ accounts only)
  • FREE - PayPal (credit card or PayPal account)

How to pay? >>


Delivery by PPL

PPLPPL delivery (a Czech version od DHL) service provides the delivery in time specified in the table above after sending the package. On the day of delivery, PPL driver first calls the phone number specified in the order, so please, be availaible at your phone number!

Thanks to PPL, you can track your package all the way from our hands to your mailbox here www.ppl.cz


Pay by credit card

Visa, Mastercard, American Express

We are using a PayPal gate to provide more ways to make a payment: by a credit card or a PayPal account.

 


Money back guarantee - 14 days

Afraid to shop online? 

We'll get rid of your doubts! We offer clear delivery terms in accordance with the law, and so we minimize your concerns.

I don't like stuff I ordered - what now? 

You can send back the package without giving the reason and we'll send you money (by international bank transfer) OR - you can choose diffirent merchandise.

Conditions for replacement or refund:

  • products must be completely undamaged, unused, with original tag bearing, well-packed and capable of further sales
  • you must send products within 14 days from receipt (statutory limit) 
  • in return, insert a copy of a parcel bill and a letter explaining the situation and what you want for it (products, money)


Complaints procedure

1. Each metal-shop.eu buyer is entitled to claim the products in case of defect within 24 months after delivery.

THE WARRANTY DOES NOT COVER:

  • products damaged during transit (such damage must be discussed with the carrier) 
  • products damaged due to normal use and wear over time 
  • products damaged due to unusual use or damage caused by the owner
  • damage caused by external events and incorrect handling 

2. The buyer is obliged to review products and notify the seller within 3 days.

3. The buyer must notice any obvious defects by e-mail (store@metal-shop.eu) within 3 days from receipt of goods

4. It is required in all cases to submit a copy of the invoice and proof of payment and delivery of products with a letter describing the complaint.

5. Seller assumes no liability for damages resulting from the operation with the products and improper use of products as well as for damage caused by external events and incorrect handling. This kind of defects are not covered by the warranty.

6. Complaints will be handled in accordance with the czech law.


E-shop administrator

our mailing address (exchange, complaints):

METALSHOP.CZ, s.r.o.
Bystrice nad Olsi 174
73995 Bystrice
Czech Republic

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