Frequently Asked Questions

 

POSTAGE AND SHIPPING

How much is postage?

The price at which you order a product, the end, not adding no more tax, or anything else. The price of postage will always be added before sending the binding order. Detailing the methods of transportation and postage.

 

What does the entry "expedition period" for the product?

It represents the time for which we are able to expose goods, wrap and send. Then it depends on the carrier, how long the package will be sent to you.

Do you send things to other countries?

metalshop.eu!

PRODUCTS AND AVAILABILITY

How to choose the goods?

Goods can be searched by categories and subcategories that roztřiďují goods in more detail. You can choose according to groups, styles, brands and keywords in the search.

What if it is not the size you want?

All the goods we have on the web, we also have a physical store - goods will therefore sometimes even 3 days after ordering. If you do not have the size you want, watch the web, maybe there will. The stock changes often. Feel free to write us and ask for an eventual term availability. Sell ​​goods that physically we do!

Even I did not order that had happen 3 days before, so I would like to ask if and when it happens?

Again, the number of days for a product is only time for the product we can find, wrap and send, then everything depends on the carrier. The moment we send a package, you will receive e-mail that informs you of the dispatch.

Can I see things in person somewhere? Where do you store/shop?

The warehouse is located in Bystřice in the CR, as well as shop - we have no other store in the Republic or the Slovak Republic! For more information on how to get there.

PROBLEMS WITH SHOPPING

Why when you add to cart things I can choose the type of payment?

Do you have an order of at least 10 Euro? If so, and yet it is not - apparently your browser does not support Javascript turned on, try a different browser or computer. If problems persist, copy the contents of the cart and e-mail your order in this way.

How do I change the data for delivery on my account?

It's simple - log in, click the top right of your screen.

WARRANTY AND REPLACEMENT PRODUCTS

What if I order something and'll Miss number or I just do not like?

We guarantee you a refund or exchange, unless the matter as soon as possible and will send back all unused. For more details download the return.

PROFILE

It pays to start your profile?

Of course! Active users with the best profiles will get bonuses, discounts and prices. In addition, you can see all the photos in their approved products, you can comment on other profiles and also use this profile as a personal page (in discussion forums, comments on the blog).

USER PHOTOS

Why can not I insert a photo of the product?

First, please make sure that your product can upload photos and the product is still available. It is important that the photo was in the ratio 4:3 or 3:4 - because to make it display the same everywhere. In practice this means that the photo must have multiples of these dimensions - ie. long as the shorter side 400px 300px 800px and 600px or so.

Why is the photo not approved?

Endorse each photo - how it would look like! The best inspiration is already approved photos. Basic rules:

  • the picture must be the product
  • the picture must be user
  • Photo must be original, well-photographed, and some express

Why did you approve someone else a similar photo of me and you?

That's why :) We do not want too much the same images, the ideal would be that each original photo. Reasons for acceptance or rejection always come in the e-mail. If you write us question why the photo taken, it is unnecessary - extra has not backtrack and also makes approval more than one person at a time.

How to apply a discount for the photos?

Easy! When you add to cart will appear to check how many extras you want to apply the order (the order can only be a 2 bonuses and you must not exceed 30% of order), then continue to the checkout and the price will be reduced automatically!

FESTIVALY WITH METALSHOP

Have you bought from us?

Yes? So you have a great discount on all partner festivals!
No? So it's time to order something :)

How to apply for a discount?

Just sign in as our customer and register in the profile of the festival.

How do I know that I really noticed?

After successful registration you will receive an email confirmation.

How do I pick up the ordered list?

You buy a ticket on the spot festival. I, the discount will be booked in your name ;)

Frequently asked questions about current bookings, visit our blog - Discounts on Festival 2011



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